Frequently Asked Questions: 'Sin Eaters' by Anna Moench
Theatre Exile’s 2020/21 season looks different this year, but our commitment to quality and provocative productions that highlight important themes and stories has not changed. Neither is our commitment to the audience experience.
We hope that this page can help you navigate the streamed show.
The basics: We will email you a link, you click, and you enjoy the show!
Thanks for your support. Enjoy Sin Eaters!
Sin Eaters is a virtual performance. What does that mean?
While the current pandemic prevents us from welcoming audiences into our new theater to view plays, we have continued our work to produce impactful works in Theatre Exile’s traditional style. Knowing that our shows would need to be streamed online, we selected Sin Eaters as an ideal script that would be relevant and successful as an online production. Our cast and crew followed our standard production and rehearsal processes and we adopted new technologies so that the two actors could rehearse and perform from their homes. While Sin Eaters is viewed on a screen rather than a stage, the production features the quality acting, set and sound design, original music, and powerful delivery that Exile audiences expect.
Is Sin Eaters a Zoom performance?
Sin Eaters is not created for or delivered over Zoom. Sin Eaters is filmed with professional-grade video and audio equipment and has been expertly mastered for high-quality video and sound delivery and is streamed through the Patron Manager application.
How and when will I receive my virtual tickets to view Sin Eaters?
Once you purchase your virtual ticket for a Sin Eaters performance, you will receive a confirmation email from us with your order summary and ticket link (NOTE: Please make sure you have entered a valid e-mail address before confirming your purchase).
The day before your selected performance date, you will receive a pre-show email from us with your ticket link to view the show as well as a link to our virtual playbill, which you can view or print. The ticket link will be highlighted in a BLUE BOX within both emails. Simply click on the blue box to see the show. If you need assistance, please email boxoffice@theatreexile.org.
If you are a subscriber, simply send an email to boxoffice@theatreexile.org with your desired performance dates and you will receive your ticket confirmation email within 24 hours. Please note that all tickets will automatically be sent to the email address on the ticket order.
Do I need to watch Sin Eaters at a specific date and time, or it is available on-demand?
When you purchase a ticket for a specific performance, the link you receive via email will only work for your selected performance date/time. Again, we advise entering a valid email address to receive your e-tickets so your tickets are delivered in a timely manner.
Can more than one person watch Sin Eaters with one ticket?
Each virtual ticket is good for one household viewing on one screen. Unfortunately, the link will not work if someone outside your household attempts to click the same link. If you would like to watch the show with friends and family outside of your household, we recommend that you purchase additional tickets for those households and forward those ticket links directly to them. However, viewers will be able to change platforms during the show if needed (e.g. switching from your phone to a tablet).
Content Warning: Please note that Sin Eaters contains references to violence, threatening and misogynistic language, and sexual assault. The content may not be suitable for younger audiences.
How can I watch Sin Eaters on my devices?
Sin Eaters can be viewed on your smart TV, laptop computer, desktop computer, or tablet. You can maximize your screen size and enjoy a comfortable setting to enjoy the show
Note: For best viewing quality, position our computer close to your wireless router and minimize the number of household devices using the internet. A slower internet connection may impact video quality.
Here are some resources to help you stream Sin Eaters on your smart TV:
Streaming from iPhone to Apple TV or smart TV
Streaming from Android Phone to smart TV
Will there be a show playbill to read?
Yes, we have a digital version of our playbill available in PDF form for easy viewing. You will receive a link to the playbill in your pre-show email the day before your selected performance.
Who can I contact if I need assistance before orduring the performance?
Theatre Exile staff will be available during regular weekday business hours (M-F, 10am-5pm), as well as one hour before showtime through the end of each performance to answer any questions. Simply email us at boxoffice@theatreexile.org.
Is there an on-demand video option for Sin Eaters?
Yes, new for this production, there is an on-demand option that allows you to watch Sin Eaters based on your schedule. When you purchase the video on-demand ticket, your show link will be valid for 48 hours from the time it is first viewed, not purchased. If you purchase today, your will begin when you first view the show.
You will be able to access your ticket link beginning on February 11. The show must be viewed by Sunday, February 28.
** Please note that when you purchase Video On-Demand tickets, you will not receive an email with a link to the digital version of the Sin Eaters playbill. You can view or download the Sin Eaters playbill here.
