Jobs

External Relations Associate

About Theatre Exile
 
Theatre Exile is a nonprofit theater company dedicated to enhancing the cultural experiences of all Philadelphians through the staging of works that engage the imagination. We have a small team of dedicated individuals who work together to produce high-level theatre.  We produce challenging plays that explore the complexities of the human condition and contain a sense of true Philadelphia grit and passion. We are constantly striving to reach out to new theater audiences throughout the community by presenting both new works as well as established plays that are often reinterpreted in original ways.  We believe in freedom of expression formulated through innovation, exploration, and provocation. At the same time, we provide a safe and creative environment in which local artists can grow and experiment and ultimately, find their own voice.
 
We traditionally produce three mainstage productions, a new play development series, an education program which includes outreach and classes, as well as special events. 
 
Theatre Exile is an equal opportunity employer and hires without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please note, however, Theatre Exile’s current administrative space is not wheelchair accessible.
 
Position Overview
 
The External Relations Associate must be a resourceful, self-motivated individual with strong organization, communication, and people skills.  He/she/they must have a passion for the work of Theatre Exile. 
 
The External Relations Associate will be the first point of contact for our patrons and donors. They will be responsible for working with the Producing Artistic Director and Director of Individual Giving to manage the CRM database, process ticket sales and subscriptions, manage comp tickets, and acknowledge donors. All Theatre Exile staff members are expected to be a representative at performances and other events when needed.
 
Because of the cross-departmental nature of the position, the External Relations Associate will work collaboratively with all staff but will report directly to the Producing Artistic Director.  It is a part-time position requiring 20 hours per week; it is expected that the External Relations Associate will be in the office for 4 hours per day, weekdays.  The position will work out of the Theatre Exile office in South Philadelphia. 
 
The External Relations Associate will be responsible for the following areas of focus:
  • Address patron questions and issues via phone
  • Manage box office email
  • Process ticket sales
  • Process subscriptions
  • Process donations, including maintaining donor files
  • Manage complimentary tickets for staff and development
  • Process workshop registrants
  • Print tickets/performance reports for each show
  • Process gift certificates purchased and requested for special events
  • Work with Producing Artistic Director to ensure all acknowledgment letters and emails for donations are up to date in CRM
  • Create acknowledgment emails/letters for development items.
  • Pull donor lists reports from CRM for programs, development mailings, and opening night
  • Communicate with subscribers about choosing dates, benefits, etc.
  • Assist with the planning of special events
  • Additional duties as needed
 
Core Competencies
  • Strong Communications skills (written/verbal) and interpersonal savvy
  • Strong organizational skills
  • Strong attention to detail
  • People management skills
  • Personal code of ethics, integrity, diversity and trust
  • Self-motivated and able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
  • Manage multiple projects concurrently
 
Qualifications
  • Experience working with databases
  • Experience with Microsoft Office including Word and Excel
  • Customer service experience
  • Passion for the arts
  • Minimum of one year experience in an office environment and/or customer service
  • Bachelor’s degree preferred but not required
Qualifications Preferred But Not Required
Education Level: Bachelor's degree preferred but not required
 
To Apply
Email cover letter and resume to genmgr@theatreexile.org. Please address cover letters to the Producing Artistic Director. 
 

Marketing Associate

About Theatre Exile
Theatre Exile is a nonprofit theater company dedicated to enhancing the cultural experiences of all Philadelphians through the staging of works that engage the imagination. We have a small team of dedicated individuals who work together to produce high-level theatre.  We produce challenging plays that explore the complexities of the human condition and contain a sense of true Philadelphia grit and passion. We are constantly striving to reach out to new theater audiences throughout the community by presenting both new works as well as established plays that are often reinterpreted in original ways.  We believe in freedom of expression formulated through innovation, exploration, and provocation. At the same time, we provide a safe and creative environment in which local artists can grow and experiment and ultimately, find their own voice.
 
We traditionally produce three mainstage productions, a new play development series, an education program which includes outreach and classes, as well as special events.  
 
Theatre Exile is an equal opportunity employer and hires without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please note, however, Theatre Exile’s current administrative space is not wheelchair accessible.
 
Position Overview
The Marketing Associate must be a resourceful, self-motivated individual with strong organization, communication, and people skills.  He/she/they must have a passion for the work of Theatre Exile.
 
The Marketing Associate will create and execute our digital and print communication around our main stage productions, our new play development series, any public aspects of our education program, special events and Theatre Exile as an organization in our community.  Digital and print communications include, but are not limited to, creating promotional videos, graphic design and material for all external marketing tools such as the e-blasts, website, print media, production programs, Facebook, Instagram, Twitter and other social media platforms.  While a bulk of the design work will be completed using outside graphic design assets there will be portions of the design work that will require original designs (e.g. program covers for the New Play Development series). All Theatre Exile staff members are expected to be a representative at performances and other events when needed.
 
Because of the multi-platform nature of the position, the Marketing Associate will work collaboratively with all staff but will report to the Marketing Director.  It is a part-time position requiring 20 hours per week.  The position will work out of the Theatre Exile office with the possibility to work remotely after the first three months.  
 
The Marketing Associate will be responsible for the following areas of focus:
  • Graphic Design (Print & Digital)
  • Execution of Visual Brand
  • E-blasts
  • Production Program Creation
  • Website Maintenance
  • Promotional Video Production
  • Other Duties as Assigned 
  • Being a staff representative at performances and events when needed
  • Being part of the team when representing Theatre Exile in the community
 
Additional responsibilities based on skill-set and time allotment:
  • Social Media management
 
Core Competencies
  • Strong Communications skills (written/verbal) and interpersonal savvy
  • Understanding of aesthetics and visual brands
  • Strong organizational skills
  • Strong attention to detail
  • Results/action-oriented
  • Strong project management skills
  • People management skills
  • Personal code of ethics, integrity, diversity and trust
  • Self motivated and able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
  • Manage multiple projects concurrently
 
Qualifications
  • Experience in graphic design using Adobe Creative Suite
  • Experience with Microsoft Office including Word, Excel, and Publisher
  • Passion for the arts
  • Minimum of one year experience in a position that would have prepared the person to assume listed duties. 
  • Minimum of one year experience in an arts organization 
  • Bachelor’s degree preferred but not required
  • Experience with email marketing software 
  • Experience with video creation 
 
Qualifications Preferred But Not Required
  • Experience with customer relationship management databases
  • Experience with open source websites 
  • Experience using outside graphic designer’s assets to create secondary marketing collateral  
 
To Apply 
Email a cover letter, resume, references, and graphic design/video production portfolio to Marketing Director Sara Madden at sara@theatreexile.org.  
 
Education Level: Bachelor’s degree preferred but not required